Title:                    IT Systems (Shore) Technician
Position:             Full-time Hourly/Non-Exempt
Division:             River
Location:            Paducah KY
Principal Responsibilities:
  • Provide first level technical support for office employees.
  • Document all support tasks performed in the IT Helpdesk system.
  • Set up and inventory computers and additional hardware.
  • Unpack, connect and test new hardware.
  • Disconnect, move, reconnect, and test computers and additional hardware reassigned to new locations.
  • Computer maintenance, repairs and adjustments.
  • Replace printer toner cartridges and drums when appropriate.
  • Assist in providing network maintenance; test networks if moved or rearranged.
  • Provide desk phone and cellphone hardware support.
  • Diagnose computer problems to determine cause of malfunction.
  • Install, test and configure operating systems and authorized software as required.
  • Follow company policy in copying software and documentation.
  • Assist IT Support Supervisor in performing routine administrative duties such as account creation/deletion, password changes and mailbox creation/deletion.
  • Arrange for replacement of defective or incorrect equipment as directed.
  • Assist setting up for training and special demonstrations.
  • Clean computers on a scheduled basis as directed.
  • Arrange for delivery to off-site locations for major repairs or replacement, including warranty coverage.
  • Work on call scheduled rotation as required by IT Support Supervisor.
  • Cross-train to be able to provide first level technical support for Vessels and Vessel Systems.
  • Other IT related duties and/or project tasks as assigned.
  • Associate Degree from an accredited technical college or equivalent 2 years plus work experience.
  • Strong customer service and communication skills
  • Working knowledge of Microsoft applications, Operating systems, PCs, and related networks.
  • Must have strong working experience with hardware and software.
  • Must have working experience with network devices and connectivity.