Title:                    Crew Manager  
Position:             Full-time Salaried/Exempt 
Reports to:         Director - Crew Management 
Division:              River 
Location:             Paducah, KY
Principal Responsibilities:
  • Actively collaborate with the Operations leadership team driving cohesion, superior communication, and business results.
  • Contribute to development, adoption, and execution of new and innovative department processes and business rules.
  • Embrace and monitor key performance indicators and metrics driving VMT accountability for crew utilization, travel, performance metrics, retention, and other key metrics.
  • Responsible for the effective staffing of vessels.
  • Responsible for crew dispatch and travel, ensuring vessels are effectively staffed.
  • Guiding crew performance management and employee coaching and corrective action for members on their Vessel Management Team (VMT).
  • Responsible for crew travel budget, driving continuous improvement.
  • Generate and update daily crewing from traffic into MCFO to ensure proper payroll, staffing, and employee tracking is adhered to.
  • Coach and develop crew to improve their skills and support their professional growth. 
  • Perform on-call rotation ensuring coverage after hours and on holidays and weekends.
  • Other duties as assigned.
  • Bachelor’s Degree in Operations Management or related field preferred.
  • Data analysis and metrics competencies with ability to interpret, apply, and adapt to findings.
  • Highly adaptive to changes in process due to improvements in technology.
  • Strong communication skills (both oral and written), interpersonal skills, and team building skills.
  • Must be proficient in Microsoft Office.
  • Process management with ability to continuously improve sustainable, end-to-end processes.