Title:                     Crew Manager
Position:              Full-time Salaried/Exempt
Reports To:         Director of Crewing
Division:              River
Location:             Paducah, KY
Principal Responsibilities:
  • Actively collaborate with the Operations leadership team driving cohesion, superior communication, and business results.
  • Contribute to development, adoption, and execution of new and innovative department processes and business rules.
  • Embrace and monitor key indicators driving VMT accountability for crew utilization, travel, performance, retention, and other key metrics.
  • Responsible for the effective staffing of vessels.
  • Responsible for crew dispatch and travel ensuring vessels are effectively staffed.
  • Guiding crew performance management and employee coaching and corrective action for members on their Vessel Management Team (VMT).
  • Responsible for crew travel budget, driving continuous improvement.
  • Coach and develop crew to improve their skills and support their professional growth. 
  • Perform on-call rotation ensuring coverage over holidays and weekends.
  • Other duties as assigned.
  • Bachelor’s Degree in Operations Management or related field preferred.
  • Data analysis and metrics competencies with ability to interpret, apply, and adapt to findings.
  • Highly adaptive to changes in process due to improvements in technology.
  • Strong communication, interpersonal skills and team building skills.
  • Must be proficient in Microsoft Office.
  • Process management with ability to continuously improve sustainable, end-to-end processes.