Title:                     2024 Summer - IT Internship
Position:              Hourly Paid
Reports To:         IT Services Manager
Location:             St. Rose, LA
About Marquette:
Headquartered in Paducah, Kentucky and founded in 1978, Marquette is a leading provider of inland marine transportation services. Our Company operates over 130 towboats on the Mississippi River System, Gulf-Intracoastal Waterway, and near-shore coastwise market. In addition, the Company controls over 1,000 dry cargo barges. The Company has additional offices in St Rose, LA, Lockport, LA and La Porte, TX. With over 1,500 vessel and shore-based employees, Marquette is the largest provider of independent towing services within the inland waterways.
About Marquette IT:
Marquette has implemented a hybrid internal and outsourced IT solution which leverages the best of a small personal, internal IT team with the flexibility, resources and wider breadth of skillsets provided by IT specialty vendors. We currently support multiple networks, over 1,000 IT CIs/devices, 250 direct users and 1,200 indirect users. We directly work with over 85 software/IT service products and vendors.
Principal Responsibilities:
  • Ensure that Marquette’s IT systems support safe and secure daily business operations.
  • Diagnose and troubleshoot technical issues in both an office environment and on-board vessels.
  • Assist with fleet-wide hardware upgrade projects.
  • Provide remote support for vessels and mobile customers.
  • Maintain an inventory of CI/IT devices.
  • Document support tasks performed in the IT Helpdesk system.
  • Other IT related duties and/or IT project tasks as assigned.
  • Strong customer service and communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to travel to and work on-board vessels as needed.
  • Familiar with Microsoft applications, Operating systems, PCs, and related networks.
  • Experience with helpdesk systems, network devices, and connectivity is a plus.
  • Gain knowledge and hands-on experience with a wide variety of standard business hardware and software, as well as technology that is unique to the marine transportation industry.
  • Learn standard helpdesk processes and procedures such as life cycle management, inventory management, support ticketing, Service Level Agreements, and documentation.
  • Work with and learn from a team of knowledgeable professionals.
  • Compensation paid intern.
This is a paid summer internship opportunity located onsite at the Gulf-Inland Division office location in St. Rose, LA.