Title:                     2024 Summer - IT Internship
Position:              Hourly Paid
Reports To:         VP of IT
Location:             Paducah, KY
About Marquette:
Headquartered in Paducah, KY and founded in 1978, Marquette is a leading provider of inland marine transportation services.   Our Company operates over 130 tow and tugboats on the Mississippi River System, Gulf-Intracoastal Waterway, and near-shore coastwise market.  The Company is headquartered in Paducah, KY and has additional offices in New Orleans, LA, Larose, LA and Houston, TX.   With approximately 1,500 vessel and shore-based employees, Marquette is the largest provider of independent towing services within the inland waterways.
About Marquette IT:
Marquette has implemented a hybrid internal and outsourced IT solution which leverages the best of a small personal, internal IT team with the flexibility, resources and wider breadth of skillsets provided by IT specialty vendors. We currently support multiple networks, over 1,000 IT CIs/devices, 250 direct users and 1,200 indirect users. We directly work with over 85 software/IT service products and vendors.
Principal Responsibilities:
  • Ensure that Marquette’s IT systems support safe and secure daily business operations.
  • Diagnose and troubleshoot technical issues in both an office environment and on-board vessels.
  • Assist with fleet-wide hardware upgrade projects.
  • Provide remote support for vessels and mobile customers.
  • Maintain an inventory of CI/IT devices.
  • Document support tasks performed in the IT Helpdesk system.
  • Other IT related duties and/or IT project tasks as assigned.
  • Strong customer service and communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to travel to and work on-board vessels as needed.
  • Familiar with Microsoft applications, Operating systems, PCs, and related networks.
  • Experience with helpdesk systems, network devices and connectivity is a plus.
  • Gain knowledge and hands-on experience with a wide variety of standard business hardware and software, as well as technology that is unique to the marine transportation industry.
  • Learn standard helpdesk processes and procedures such as life cycle management, inventory management, support ticketing, Service Level Agreements, and documentation.
  • Work with and learn from a team of knowledgeable professionals.
  • Compensation paid intern.
This is a paid summer internship opportunity located onsite at the corporate headquarters in Paducah, KY.