Title: After-Hours Vessel Dispatcher/Manager
Position: Full-time /Salaried Exempt
Reports to: VP – Sales & Logistics
Division: River
Location: Paducah, KY
About Marquette:
Headquartered in Paducah, Kentucky and founded in 1978, Marquette is a leading provider of inland marine transportation services. Our Company operates over 130 towboats on the Mississippi River System, Gulf-Intracoastal Waterway, and near-shore coastwise market. In addition, the Company controls over 1,000 dry cargo barges. The Company has additional offices in St Rose, LA, Lockport, LA and La Porte, TX. With over 1,500 vessel and shore-based employees, Marquette is the largest provider of independent towing services within the inland waterways. We are the
only fully integrated fleet in the industry that can do what we do.
Responsibilities:
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Serve as initial point of contact for after-hour vessel support calls.
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Triage inbound calls and coordinate with on-call office staff, customers, vendors and vessels to resolve problems and drive vessel productivity.
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Monitor vessel movements to proactively drive increased productivity. Proactively work with night dispatch contacts at barge fleeting locations to coordinate upcoming vessel tow work and improve barge pick up and drop efficiencies.
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Make calculated decisions to balance productivity based on vessel delays, operational changes and customer needs.
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Update operating system databases.
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Other duties as assigned.
Qualifications:
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Previous marine experience preferred.
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Excellent customer service and interpersonal skills.
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Solid computer skills with proficiency in Microsoft Office.
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Self-starter, quick learner, team player, detail-oriented, organized, creative thinker, and ambitious with ability to work independently in a fast-paced environment.
Work Schedule (12-hour shift coverage): 2-person rotation
Approximately 9:00 p.m. – 9:00 a.m.
7 days on / 7 days off
Marquette offers competitive pay, health, dental & vision insurance, 401K plan with company match, bonus plan, company paid life insurance, short- & long-term disability, flexible spending account, critical illness, accident insurance, and other incentives!