Title:                     2022 Summer Intern - IT
Position:              Hourly Paid
Reports To:         VP of IT
Location:             Paducah, KY
 
About Marquette:
Headquartered in Paducah, KY and founded in 1978, Marquette is a leading provider of inland marine transportation services.   Our Company operates over 130 tow and tugboats on the Mississippi River System, Gulf-Intracoastal Waterway, and near-shore coastwise market.  The Company is headquartered in Paducah, KY and has additional offices in New Orleans, LA, Larose, LA and Houston, TX.   With approximately 1,500 vessel and shore-based employees, Marquette is the largest provider of independent towing services within the inland waterways.
 
About Marquette IT:
Marquette has implemented a hybrid internal and outsourced IT solution which leverages the best of a small personal, internal IT team with the flexibility, resources and wider breadth of skillsets provided by IT specialty vendors. We currently support multiple networks, over 1,000 IT CIs/devices, 250 direct users and 1,200 indirect users. We directly work with over 85 software/IT service products and vendors.
 
Principal Responsibilities:
  • Rotate working with all 4 parts of the Marquette IT team – Software and Projects team, Vessel support team, Shore support team and the management team.
  • Document support tasks performed in the IT Helpdesk system.
  • Set up and inventory CI/IT devices.
  • Diagnose incidents to determine resolution.
  • Assist second level support vendors to escalate issue resolutions.
  • Provide remote controlled support for vessels and mobile customers.
  • Other IT related duties and/or IT project tasks as assigned.
 
Qualifications:
  • Strong customer service and communication skills.
  • Familiar with Microsoft applications, Operating systems, PCs, and related networks.
  • Experience with helpdesk systems, network devices and connectivity is a plus.
  • Excellent analytical and problem-solving skills.
 
Benefits:
  • Gain hands-on experience across multiple IT disciplines/positions.
  • Shadowing and training experience with knowledgeable professionals.
  • Gain knowledge in IT management, Vendor management, Project management, IT Infrastructure/hardware and software applications.
  • Compensation paid intern.