Title:                    After-Hours Vessel Dispatcher/Manager
Position:             Full-time/Salaried Exempt
Reports to:         VP – Sales & Logistics
Division:              River
Location:             Paducah, KY
 
Job Responsibilities:

• Serve as initial point of contact for after-hour vessel support calls.
• Triage inbound calls and coordinate with on-call office staff, customers, vendors, and vessels to resolve problems and drive vessel productivity.
• Monitor vessel movements to proactively drive increased productivity.  Proactively work with night dispatch contacts at barge fleeting locations to coordinate upcoming vessel tow work and improve barge pick up and drop efficiencies.
• Make calculated decisions to balance productivity based on vessel delays, operational changes and customer needs.
• Update operating system databases.
• Other duties as assigned.

 
Qualifications:

• Previous marine experience preferred.
• Excellent customer service and interpersonal skills.
• Solid computer skills with proficiency in Microsoft Office.
• Self-starter, quick learner, team player, detail-oriented, organized, creative thinker, and ambitious with ability to work independently in a fast-paced environment.

Work Schedule (12-hour shift coverage): 2-person rotation

Approximately 9:00 p.m. – 9:00 a.m.
7 days on / 7 days off