Title:                     IT Services Manager - Gulf
Position:              Full-time Salaried/Exempt
Reports to:         VP of IT
Division:              Platform with assignment to GI and OFS
Location:             Harahan, LA
 
Position Overview:
This position manages all aspects of assigned IT responsibilities in the Gulf region. Partners with all internal and external entities to develop and implement IT services and solutions that meet our customer’s needs.
 
Principal Responsibilities:
  • Insure the highest level of IT service and customer satisfaction for all Gulf Operations. 
  • Provide direct supervision and management of all Gulf IT Staff.
  • Prioritize and manage all Gulf team members work tasks, in conjunction with the Gulf logistics and Operations teams and the Vessel Technical Lead in Paducah
  • Establish relationship with all departments in all divisions in the Gulf to act as their first escalation point for any technology issues.
  • Work closely with the VP of IT and the IT Program team on developing and implementing enhancements and new IT services for the Gulf divisions. Project task assignment and oversight responsibility will be included.
  • Perform IT training and/or lunch and learn sessions for Gulf divisions in conjunction with the IT program team.
  • Actively promote Cyber Security awareness and process, aligning IT risk management with the organization's risk management posture.
  • Promote positive change culture and process improvement initiatives as assigned or observed.
  • Manage budgets and cost controls for your division’s IT in conjunction with VP of IT
  • Coordinate with HR, VP of IT and divisional leadership to refine/establish IT policies and procedures for Gulf operations.
  • Responsible for all IT assets deployed and in inventory of the Gulf divisions, full asset life cycle tracking.
  • Manage vendor/partner relationships as assigned.
  • Manage departmental and divisional IT documentation as required.
  • Additional management and IT related tasks as assigned
 
Qualifications:
  • Bachelor's degree required, preferably with an Information Technology concentration.
  • 10+ years of experience in IT with roles of increasing responsibility (Less experience with the ideal mix of work experience and skill set may be considered).
  • IT Service Helpdesk experience and technology implementation experience most relevant
  • Strong leadership experience, including hiring, developing, training of IT team members.
  • Ability to work effectively with all levels of employees in the organization.
  • Working knowledge of IT project management, IT systems design and development life cycle.
  • Ability to link and apply technologies capabilities to business strategies and challenges.
  • Ability to analyze and resolve complex issues, both logical and interpersonal.
  • Effective verbal, written and presentation communications skills.
  • Self-motivator, independent, cooperative, flexible, creative.
  • Experience interacting with vendors, contractors, and others.
  • Availability outside of normal office hours to support the needs of 24/7, 365-day operations.
  • Job may require up to 20% travel, in short durations.